Terms & Conditions

Welcome to the Nexxia Audio Solutions Website Terms and Conditions. Please note these Terms and Conditions apply to the use of this website at www.nexxia.co.uk. By Accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions.

T’s & C’s in brief for Quick reference.

Our Standard Shipping Service for UK Orders is First Class Post.

All items come with a 12 month Warranty

Payments by Visa, Mastercard or Paypal accepted, no surcharges for Credit Cards.

You don’t need to register to use this Website.

You can return items for a refund within 28 days of invoice date*, contact us first for a returns number,
*full Terms apply in section 6.

Customers can contacts us at anytime either by email through customerservices@nexxia.co.uk, or by phone on +44 (0)1480 832940.

Full Terms and conditions in Detail.

The www.nexxia.co.uk website is operated by:
Comtec Cable Accessories,
Cardinal Way,
Cardinal Distribution Park,
Godmanchester,
Huntingdon, PE29 2XJ . Our company registration number is 01349036.

Our contact details are as follows:
Trading address: Comtec Cable Accessories,
Cardinal Way,
Cardinal Distribution Park,
Godmanchester,
Huntingdon, PE29 2XJ
General email: sales@nexxia.co.uk
Telephone number: 01480 415415

1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. Your use of this website implies you accept the terms set out below.
1.3 If you have any concerns about material on our site, please contact us by email at sales@nexxia.co.uk.

2. DELIVERY CHARGES

2.1 We will deliver goods ordered by you as soon as possible to the address you give us for delivery, the majority of orders are dispatched within 24 hours and at most within 3 days, but in any event within 30 days of your order. Customers with orders waiting longer than three days will always be emailed.
2.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 10 working days of the delivery of the goods in question.
2.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 30 from the date on which you ordered the goods.

Please note, items sent by Royal Mail can take 2 to 5 days  ,  we do offer an  upgrade option to First Class  or to  UPS Next Business Day.
*Note next day delivery is subject to stocks, please call if you wish to check stocks, orders must be placed before 15:00.

2.4 All orders are sent by Royal Mail Post. European items and International items are sent by Royal Mail using International signed for all orders.

2.5 By using Royal Mail’s services we hope these items will be received by our customers in an efficient manner. How ever we cannot be held responsible for any delays that occur in transit and items sent by Royal Mail post can take longer. For this reason we now offer an upgrade to UPS.

2.6 Shipping Rates

Orders placed after 15:00 on Friday will be dispatched on Monday.

Please note, the following Postcode are regarded as Scottish Highlands / Offshore, please ensure you amend your delivery country to “Scottish Highlands Offshore if your postcode is listed below.

Scottish Highlands
AB41 – 56, FK19 – 21, IV1 – 20, IV25, IV30 – 37, IV63, PA21 – 35, PA37 – 39, PH15 – 26, PH32, PH49, PH50

Please note, the following postcodes(s) are two day services:
AB37 – 38, IV21 – 24, IV26 – 28, IV40, IV52 – 54, KW1 – 14, PA36, PA40, PH30, PH31, PH33 – 41

Scottish Offshore
Please note, the following postcode(s) are two – five day services:
HS1 – 9, IV41 – 51, IV55 – 56, KA27 – 28, KW15 – 17, PA20, PA41 – 49, PA60 – 78, PH42 – 44, ZE1 – 3

Northern Ireland
BT1 – 17, BT18 – 46, BT47+

Isle of Man
All IM postcodes

Isle of Wight
PO30 – 41

Channel Isles
All JE and GY postcodes, with the exception of GY9 – 10

Next Day Deliveries or upgrades will only be delivered working days, not Saturdays.
Delivery Charges Table

Order Value (Goods Only) < £45 < £95 < £250 Over £250
United Kingdom 3.95 4.95 6.95 6.95
Europe (Zone 1) 12.95 16.95 18.95 18.95
Europe (Zone 2) 13.99 16.95 18.95 18.95
International* (Zone 3) 15.95 18.95 24.95 34.95
International* (Zone 4) 16.95 21.95 34.95 37.95
International* (Zone 5) 22.95 34.95 45.00 45.00

*Supported countries for European and International orders only any orders from other countries will be refunded and not processed.

UPS Europe Upgrade Service available for Zones 1 and 2, subject to services being available in your area and maybe subject to an extended area extra surcharge of £15.00 from UPS. In the event that they are subject to an extended area charge, we will email you.

Zone 1 Countries – Europe*

Austria, Belgium, Denmark, France, Finland, Germany, Luxembourg, Netherlands, Republic of Ireland

Zone 2 Countries – Europe*

Cyprus, Czech Republic,  Greece, Hungary, Italy,  Malta
Monaco,  Poland, Portugal, Spain, Sweden.

Zone 3 Countries – International*

Canada, Greenland, Gibraltar, Iceland, Norway, Mexico, United States, Switzerland, Russia, Turkey.

Zone 4 Countries – International*

Brazil, China, Hong Kong, Singapore, Taiwan, Thailand

Zone 5 Countries – International*

Australia, Bahrain, Brunei, Morocco, Japan, Jordan, New Zealand, Qatar, Tunisia, United Arab Emirates, Zimbabwe

*Supported countries for European and International orders only any orders from other countries will be refunded and not processed.

NOTE, we do not delivery to PO Boxes.

2.7 Please also ensure correct Country is selected on the shopping basket. Due to banking regulations regarding data, we can not process additional payments to account for incorrect postage and packing charges and these orders may be cancelled with a  request to re-order using the correct Country.

3. ORDERING FROM US

3.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement email, detailing the products you have ordered. Customers paying by Paypal will be sent a confirmation email from Paypal detailing the items they have bought, such orders will be dispatched to the delivery address details selected via your Paypal account unless we hear from the customer otherwise with immediate effect.
3.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made , unless we have notified you that we do not accept your order or you have cancelled your order.
3.3 We may refuse to accept an order:
(a) where goods, services or information ordered by you are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
(e) if we do not deliver to your area;

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

3.4 Payment Methods – You can pay by Paypal, Visa, Master card, Delta, Visa Electron, Visa Delta, Maestro, Solo or JCB card, just fill out your details on the secure order form and indicate your card type used. We do not accept orders by cheque or postal order.Please also note that due to bank regulations regarding data, we can not process additional payments for items customers require adding to their order.

3.5 Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 128 bit SSL encryption. They are only decrypted when they reach the secure server, and even we can not see all the details of your card, as our system uses fully on-line transactions direct to the banks systems. The secure server is run by Secure Hosting which is recognized as the best secure system in the UK.

3.6 Paypal orders. When paying for orders via Paypal, all pages in the nexxia.co.uk domain will be https using 128 bit SSL encryption. No responsibility can be taken by Nexxia for the security of data handled by Paypal, but every effort has been made to ensure all data being handled between Paypal and Nexxia servers is fully secured by 128 bit SSL encrypted.

 

4. PRICING

4.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
4.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
4.3 Our prices are reviewed periodically and the next review will be on 01-02-2015.

 

5. LIABILITY

5.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
5.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 30 from the date on which you ordered the goods.
5.3 If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
5.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.3(c) above.
5.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
5.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

  1. RETURNS POLICY and CANCELLATION OF ORDERS
    Change to Process – Returns Authorisation Number Now Required
    6.1 This section applies to consumers only (and not to businesses or other organisations) who order goods6.2 If you wish to cancel your order:
    (a) you must use the Cancel Order form on the website before we have dispatched the goods to you; or
    (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 6.3
    Emails cancellations will be accepted to customerservices@nexxia.co.uk, or orders@nexxia.co.uk and should be marked with cancellation or return in the subject line.

6.3 Cancellation Right: You have the right under  “The Consumer contracts Regulations 2013” to cancel your order at any time before delivery of the item(s) or within 14 working days of receipt of the item(s) by following our returns process. UK Customers will be refunded the Basic postage charge of your order where the entire order is returned, and you have contacted us within 14 days of the invoice date to obtain a Returns Authorisation Number. Customers will NOT be refunded for Delivery Upgrades chosen on the original order unless the item being returned is faulty or not as described and this reason for return is clearly stated on request of a Returns Authorisation Number. This does not apply to customers outside the United Kingdom.
6.4 Before you return items to us, you MUST comply with these terms and conditions  and obtain a Returns Authorisation Number from us first stating the reason why you wish to return the items. If items are not compatible, our technical team may investigate this prior to a returns number being issued. You can contact us by email (customerservices@nexxia.co.uk or orders@nexxia.co.uk) or by Telephone to do this. Please ensure the RAN number and a copy of your invoice are enclosed with your order. Failure to do this will impede our ability to complete the refund.

6.5 If you contact us within 14 days of your invoice date, and are returning the entire order, you will also be refunded your original standard postage charges (Delivery Upgrades not included) (UK Orders Only). This does not apply after 14 days, or for return of part of the order. Returns must still be received by Nexxia Designs Ltd within 28 days of invoice date.
You can still return goods you have ordered from us within 28 days of invoice date, and you will require a Returns Authorisation Number. The costs of returning goods to us shall be borne by you and Returns must still be received by Nexxia Designs Ltd within 28 days of invoice date.

6.6 Upon receipt of the goods (within 28 days of invoice date) we will give you a full refund within 14 working days of the amount paid for products (and original basic postage costs if within the terms of 6.3 to 6.5), less (if for any reason the these costs have not been paid by you) the costs of delivery to us and/or the costs of any Delivery Upgrades you have chosen at the point of ordering.

6.7 Condition of Items for Returns: The Buyer must return the item(s) in good condition, unused and with their original unopened packaging. Nexxia Designs Limited reserves the right to refuse or to deduct an amount of a refund on any item that is incomplete, damaged, or where Nexxia Designs Limited considers the customer to have diminished the value of the product by not handling with reasonable care.

6.8 Returns Process: It is the Buyer´s responsibility to ensure that they have a Returns Authorisation Number from us and this is enclosed with a copy of the invoice with the parcel. Should the Buyer fail to enclose these details, Nexxia Designs Ltd may not be able to refund the items until able to identify the related order if at all . Should the Buyer fail to return their goods to the return address provided, Nexxia Designs Ltd will not be held responsible for any delays to refunds or postage issues.

6.9 Other Returns: Other than for defective products, returns outside the timeframe set out above, will not be accepted. Any unauthorised returns will be refused.

6.10 Postage for Returns: We would advise the Buyer to return unwanted items by recorded delivery or by obtaining a proof of postage from the Post Office or by any other means that shows proof of postage of the returned items. For all Freepost or normal deliveries, it is the Buyer’s responsibility to ensure that the items are sufficiently insured for claim purposes. No additional charges will be covered by Nexxia Designs Ltd. This does not affect your statutory.

6.11 Lost Returns: Should the Buyer´s chosen courier fail to deliver or lose their return parcel, it is the Buyer´s responsibility to claim compensation from the courier directly. Nexxia Designs Ltd are not liable for any lost return parcels.

6.12 – For Return of large order over £250 , Nexxia Designs Ltd reserves the right to impose a restocking fee of not more than 20% of the goods value of the items being returned.

6.13 The rights to return the goods to us as referred to in clause 6.3 to 6.9 will not apply in the following circumstances: –
* in the event that the product has been used or tampered with
* in the case of software, audio or visual products, where the packaging has been unsealed
* more than 28 days have passed since the invoice date
The provisions of this clause 6.12 do not affect your statutory rights.
Send to
Nexxia Returns
Comtec Cable Accessories,
Cardinal Way,
Cardinal Distribution Park,
Godmanchester,
Huntingdon,
PE29 2XJ

Please obtain a certificate of posting when you return the item.

7. LICENCE

7.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c)any of our copyright and trade mark notices and this permission notice appear in all copies.
7.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 7.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
7.3 Subject to clause 7.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
7.4 Any rights not expressly granted in these terms are reserved.

 

8. SERVICE ACCESS

8.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
8.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

 

9. VISITOR MATERIAL AND CONDUCT

9.1 Other than personally identifiable information, which is covered under the Privacy Policy , any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
9.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.3 You may not misuse the Website (including, without limitation, by hacking, impersonating any person or entity or falsely misrepresent your affiliation with a person or entity, ‘stalk’ or harass another or collect or store personal data about other users ).
9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.
9.5 It is your responsibility to determine that your input into our site, including use of any chat room areas of our site, including your choice of your user name, conforms to the above conditions. Remember that the site and your content may be accessed by children.
9.6 If you notice any content which breaches these conditions, please notify us by email to sales@nexxia.co.uk.

 

10. LINKS TO AND FROM OTHER WEBSITES

10.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
10.2 You may not create any links to this Website.
10.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 10.2.

 

11. REGISTRATION

11.1 To register with www.nexxia.co.uk you must be over 18 years of age.
11.2 Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

 

12. DISCLAIMER

12.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
12.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

 

13. LIABILITY

13.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
13.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
13.4 You agree, on behalf of yourself and your business entity or organisation, jointly and severally to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

 

14. GOVERNING LAW AND JURISDICTION

14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.
14.2 We do not warrant that materials, services or information for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

 

15. MISCELLANEOUS

15.1 These Terms and Conditions were created on , using templates provided by www.e-terms.co.uk.
15.2 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
15.3 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
15.4 No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.

 

16. Waste Electrical Items – WEE

 

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.  Nexxia Audio Solutions is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled” Please note that it is the customer’s responsibility to pay for the cost of returning your WEEE items to Nexxia.

 

 

USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.

Privacy Policy

This policy explains what personal data we collect from you, how we use it, how we keep it safe and how we meet the EU General Data Protection Regulations (GDPR).

We will update any privacy policy changes on this page and, if the changes are significant, we send you an email notification.

Last updated 23/05/2018

 

Who we are

Comtec Cable Accessories Ltd is a company registered in England under company number 1349036. Our registered office is Cardinal Way, Cardinal Distribution Park, Godmanchester, Huntingdon PE29 2XJ. We are the data controller for your personal data and are registered with the Information Commissioner’s Office, reference number Z7445135.

It is important to us that we protect your privacy and personal data. If you have any questions regarding this privacy policy you can contact us at privacy@comtecdirect.co.uk.

 

What personal data do we collect?

The personal information we collect from you will vary depending on your relationship with us and the product and/or service that we are providing to you. It may include but is not limited to, the following information;

  • Identity data including title, first name and surname
  • Contact data including email address, company name, postal address, phone number and delivery address.
  • Transaction data including your payment card details when you place an order or, if you apply for a credit account, the information necessary to make a credit check and to administer your account. We collect data about the quotes you request, the orders you place and the purchases you make. If you have an account with us, we also hold information about your balance.
  • Interaction data. We collect data based on our interactions with you for example at events, our trade counter or our premises. We collect the content of messages, e-mails, letters or phone calls you send us, such as feedback you provide or questions you ask. When you contact us, phone conversations may be monitored and recorded.
  • Marketing data including your preferences, feedback, and interactions with our marketing emails.
  • Technical data including anonymised IP address, login data, browser type and technology used to access this website. We collect information about how you use our website, such as the types of content you view, the frequency and duration of your activities.
  • If you visit our offices your image may be captured by our security cameras. CCTV footage is deleted regularly, unless required to investigate an alleged crime or incident.

This website is not intended for children and we do not knowingly collect data relating to children.

 

How do we collect your personal data?

We collect personal data when you provide it to us directly for example when you register, order online or complete one of our online forms at nexxia.co.uk, when you speak to one of our team, visit one of our offices or interact with us in any other way. We also collect website usage information through cookies and google analytics.

 

How do we use your personal data?

We use your personal data in several different ways depending on your relationship with us;

  • To enter into or fulfil a contract;
    • To supply the products or services you’ve ordered
    • To send you service messages by email or phone, such as order updates
    • To take payment and give refunds (we don’t store payment data)
    • To provide customer service and support

 

  • For our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests;
    • To develop and improve the product range and services we offer
    • To provide you with information about products or services that may be of interest to you using the email or postal address you have provided or via social media
    • To ensure the content on our website is presented in the most effective manner for you and your computer
    • To automatically collect data about visitors to our site by using cookies
    • To keep our site, systems and premises secure
    • To detect and prevent fraud
    • For training purposes
    • To improve our business and to operate efficiently
  • When you have given your consent;
    • To supply the information you’ve requested
    • For product and customer service reviews
    • To send you direct marketing communications via email where we rely on your consent for processing, for example if you are a prospect
  • Where we have a legal obligation to do so.

 

How we use your personal data for marketing

We may send you emails or call you regarding products and services we feel may be of interest to you. If you no longer want to hear from us you can, at any time, unsubscribe from marketing emails by clicking on the link in the footer of each email or by emailing marketing@comtecdirect.co.uk.

How do we share your personal data?

We share your personal data with trusted third parties as necessary to complete a transaction, provide our services to you or to fulfil our legal obligations;

  • Companies that support our website and business systems
  • Suppliers for the performance of any contract we enter into with you
  • Financial service companies such as payment service providers and credit reference agencies
  • Delivery companies
  • Marketing companies who help us manage our digital or postal communications with you
  • Data management companies to help ensure your details are up to date and accurate
  • Regulators and law enforcement agencies where we are required to do so by law, for the purposes of preventing fraud and to ensure site and systems security
  • With Comtec Group (International) Limited
  • In the event of a business or asset sale.

We only provide them with the information they need to perform their specific service and they may only use your data for that exact purpose.

 

How long your personal data will be kept

We will keep your personal data only for as long as we need it to maintain our relationship with you, provide you with the products, services or information you requested, to inform our research, to comply with the law and to ensure we do not communicate with you if you have asked us not to.

 

How we protect your personal data

We are committed to keeping your personal data secure. We have appropriate security measures in place to protect against the loss or misuse of personal data under our control and a process in place to deal with any suspected data breach. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so in an authorised manner and are subject to a duty of confidentiality.

We may need to transfer data outside the European Economic Area (EEA). Where this is the case we will only do so if adequate protection measures are in place in compliance with data protection legislation.

 

Your rights

You have the right to;

  • Access – you can request a copy of the personal data we hold about you
  • Rectification – you can ask us to correct or complete personal data we hold about you
  • Erasure – you can ask us to delete your personal information
  • Restrict Processing – you can restrict our processing of your data
  • Data portability – you can ask us to provide your personal data to you in a structured, commonly used, machine-readable format.
  • Object – you have the right to object to receiving direct marketing from us even if we believe we have a legitimate interest to communicate with you in this way. Where you have given consent you may withdraw this at any time.
  • Rights in relation to automated decision making and profiling

To exercise these rights please contact us by emailing privacy@comtecdirect.co.uk

If you wish to raise a complaint on how we have handled your personal data please email privacy@comtecdirect.co.uk and we will investigate the matter. You may also complain to the supervisory authority, the Information Commissioners Office https://ico.org.uk/concerns/

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer or handheld device when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions.

We use cookies to enable basic functions like page navigation and access to secure areas of the website.  The website cannot function properly without these cookies.

Our cookies don’t store information such as your name or address they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from comtecdirect.co.uk you can use your browser to do this.

We also use cookies to track and analyse web traffic in order for us to improve our site. Only anonymised data is stored and we take care to avoid any personal data being sent to Google Analytics

To find out more about cookies including how to customise your browser’s cookie settings visit https://allaboutcookies.co.uk/

 

Links to other websites

This site contains links to other websites. Any information you provide whilst visiting such sites are not governed by this Privacy Policy. We encourage you to read the privacy policy of any website you visit.

 

Contact us

For questions regarding this Privacy Policy or how we use your personal data please email privacy@comtecdirect.co.uk.

 

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to sales@nexxia.co.uk.