- RETURNS POLICY and CANCELLATION OF ORDERS
Change to Process – Returns Authorisation Number Now Required
6.1 This section applies to consumers only (and not to businesses or other organisations) who order goods6.2 If you wish to cancel your order:
(a) you must use the Cancel Order form on the website before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 6.3
Emails cancellations will be accepted to firstname.lastname@example.org, or email@example.com and should be marked with cancellation or return in the subject line.
6.3 Cancellation Right: You have the right under “The Consumer contracts Regulations 2013” to cancel your order at any time before delivery of the item(s) or within 14 working days of receipt of the item(s) by following our returns process. UK Customers will be refunded the Basic postage charge of your order where the entire order is returned, and you have contacted us within 14 days of the invoice date to obtain a Returns Authorisation Number. Customers will NOT be refunded for Delivery Upgrades chosen on the original order unless the item being returned is faulty or not as described and this reason for return is clearly stated on request of a Returns Authorisation Number. This does not apply to customers outside the United Kingdom.
6.4 Before you return items to us, you MUST comply with these terms and conditions and obtain a Returns Authorisation Number from us first stating the reason why you wish to return the items. If items are not compatible, our technical team may investigate this prior to a returns number being issued. You can contact us by email (firstname.lastname@example.org or email@example.com) or by Telephone to do this. Please ensure the RAN number and a copy of your invoice are enclosed with your order. Failure to do this will impede our ability to complete the refund.
6.5 If you contact us within 14 days of your invoice date, and are returning the entire order, you will also be refunded your original standard postage charges (Delivery Upgrades not included) (UK Orders Only). This does not apply after 14 days, or for return of part of the order. Returns must still be received by Nexxia Designs Ltd within 28 days of invoice date.
You can still return goods you have ordered from us within 28 days of invoice date, and you will require a Returns Authorisation Number. The costs of returning goods to us shall be borne by you and Returns must still be received by Nexxia Designs Ltd within 28 days of invoice date.
6.6 Upon receipt of the goods (within 28 days of invoice date) we will give you a full refund within 14 working days of the amount paid for products (and original basic postage costs if within the terms of 6.3 to 6.5), less (if for any reason the these costs have not been paid by you) the costs of delivery to us and/or the costs of any Delivery Upgrades you have chosen at the point of ordering.
6.7 Condition of Items for Returns: The Buyer must return the item(s) in good condition, unused and with their original unopened packaging. Nexxia Designs Limited reserves the right to refuse or to deduct an amount of a refund on any item that is incomplete, damaged, or where Nexxia Designs Limited considers the customer to have diminished the value of the product by not handling with reasonable care.
6.8 Returns Process: It is the Buyer´s responsibility to ensure that they have a Returns Authorisation Number from us and this is enclosed with a copy of the invoice with the parcel. Should the Buyer fail to enclose these details, Nexxia Designs Ltd may not be able to refund the items until able to identify the related order if at all . Should the Buyer fail to return their goods to the return address provided, Nexxia Designs Ltd will not be held responsible for any delays to refunds or postage issues.
6.9 Other Returns: Other than for defective products, returns outside the timeframe set out above, will not be accepted. Any unauthorised returns will be refused.
6.10 Postage for Returns: We would advise the Buyer to return unwanted items by recorded delivery or by obtaining a proof of postage from the Post Office or by any other means that shows proof of postage of the returned items. For all Freepost or normal deliveries, it is the Buyer’s responsibility to ensure that the items are sufficiently insured for claim purposes. No additional charges will be covered by Nexxia Designs Ltd. This does not affect your statutory.
6.11 Lost Returns: Should the Buyer´s chosen courier fail to deliver or lose their return parcel, it is the Buyer´s responsibility to claim compensation from the courier directly. Nexxia Designs Ltd are not liable for any lost return parcels.
6.12 – For Return of large order over £250 , Nexxia Designs Ltd reserves the right to impose a restocking fee of not more than 20% of the goods value of the items being returned.
6.13 The rights to return the goods to us as referred to in clause 6.3 to 6.9 will not apply in the following circumstances: –
* in the event that the product has been used or tampered with
* in the case of software, audio or visual products, where the packaging has been unsealed
* more than 28 days have passed since the invoice date
The provisions of this clause 6.12 do not affect your statutory rights.
Unit A2 Atria Court
Please obtain a certificate of posting when you return the item.